内容介绍
Zoho Support is a web-based customer support application that lets you deliver more happiness to your customers everyday. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. Zoho Support comes from Zoho, a suite of web-based business software built for growing businesses.With Zoho Support for Android devices, you have access to the following features.• See a beautiful feed of all your ticket activity.• Perform frequent ticket actions like edit, close, move and assign.• Use @mentions to tag other team members and collaborate via statuses.• Create, view, edit and delete tickets from any department.• Search for specific support tickets.• Add & update comments and ticket fields.• Receive push notifications on ticket updates, comments and @mentions.• Re-assign tickets to other team members and pick up unassigned tickets.• Move tickets to other departments.• Receive and view attachments on tickets.• Save responses as drafts, access them later and send them to customers.• Use any existing reply template or canned response while replying to tickets.If you need any help with this app, feel free to shoot an email to support@zohomobile.com.
